1. Service concept
We adhere to the concept of "creating value for customers, employees, and society", and are committed to providing you with professional, efficient, and thoughtful after-sales service to ensure that the products you purchase always maintain the best operating condition and safeguard your production and operation.
2. Service team
We have an experienced and skilled professional after-sales service team, whose members have undergone strict professional training and assessment, possessing profound professional knowledge and rich on-site maintenance experience. Whether it's common malfunctions or complex and difficult problems, they can respond quickly and provide you with precise and effective solutions.
3. Network
We have established a wide and comprehensive after-sales service network, aiming to provide you with convenient and efficient localized services. At present, after-sales service outlets have covered multiple major cities and coal mining areas across the country, allowing you to quickly receive professional support no matter where you are.
4. Service Commitment
1) Quality assurance
We are fully responsible for the quality of the products we sell and the after-sales service we provide. During the product warranty period, if there is a malfunction caused by product quality issues, we will provide free repair or replacement of parts for you. After the warranty period, we will still provide you with high-quality after-sales service and only charge reasonable repair and accessory costs.
2) Service response
We promise to provide you with a 24/7 after-sales service hotline to ensure that you can contact us promptly at any time if you encounter any problems. We will respond to your inquiries and repair requests as soon as possible and arrive at the site as promised to solve the problem for you.
3) Satisfaction tracking
After each after-sales service is completed, we will conduct a satisfaction follow-up to understand your evaluation and suggestions for our service. We will continuously optimize our service process based on your feedback, improve service quality, and ensure that you can always enjoy high-quality and efficient after-sales service.
5. Contact Information
If you have any questions or need assistance with our after-sales service, please contact us through the following methods:
After sales service hotline: [18657493197], available 24/7 to answer your inquiries and repair requests at any time.
E-mail 625306616@qq.com ]You can send a detailed problem description, device model, and related pictures to this email, and we will reply to you as soon as possible.
